Autotask Creates Seamless Integration to Kaseya for Streamlined and Efficient Service Desk Processes
Kaseya API Allows for Easier Third Party Integrations for Improved Service Desk Support
ST. HELIER, JERSEY, March 11, 2008 — Kaseya, a global provider of information technology (IT) automation software for IT solution providers and corporate IT organizations, today announced that Autotask Corporation, the leading provider of Web-based business management software for IT service companies, is the first Kaseya Technology Alliance Partner writing to Kaseya’s new Application Programming Interface (API). The API is one of the many new features of Kaseya 2008, the latest release of the company’s IT automation framework which is available today.
Although the two companies’ software worked together synergistically at common customer sites, the API from Kaseya allows Autotask users a more seamless integration with the Kaseya IT Automation Framework and it helps deliver more integrated and robust delivery of IT services. For Autotask and its customers, the chief benefits of using Kaseya’s API are automated access to end-user client asset data, streamlined services of incoming issues from Kaseya’s monitoring platform, and full integration for round-trip ticket closure in both systems.
“There has been a lot of demand on the part of our customers to integrate more tightly with Kaseya,” said Bob Godgart, president and CEO of Autotask Corporation. “With this new API, our development team was able to provide the round trip ticket closure and asset visibility they’ve been asking for.”
Prior to the release of Kaseya 2008, the new API was used in a pilot release by customers of both Kaseya and Autotask. Catalyst Technology Group, a national provider of IT solutions, is a common customer who has deployed the API.
“Autotask’s integration utilizing the Kaseya API provides us with the ability to report to our customers in an integrated manner, improving our workflow and decreasing down-time significantly,” said Steven Wilson, principle and systems engineer for Catalyst Technology Group. "We are excited to use the API to track new alerts and open tickets in queue using Microsoft Vista’s desktop widgets.”
“Autotask’s use of Kaseya’s API is great for our mutual customers, as it streamlines their service desk support and improves productivity,” stated Dan Shapero, senior vice president of marketing of Kaseya. “We’re excited about our continued development of the API as we broaden the scope of what we expose for tighter integration.”
About the Kaseya’s Application Programming Interface (API)
The Kaseya API is accessible as a Web service and data is exchanged via XML. The web service login is encrypted using the same method employed by the standard login page for the Kaseya Web user interface. A test client, with source code, is provided as a working example of how to programmatically make the various API Web service calls.
This first release of the API exposes Kaseya functionality associated with service desk and asset management, and facilitates tighter integrations with third party professional service automation and customer relationship management solutions. The API will be incrementally expanded to include a broader set of application functionality.
About Autotask Corporation
Autotask is the leading IT services business automation platform, allowing IT solution providers to run their businesses more easily and profitably. Accessible via any PC, at any time, without downloads, Autotask is a hosted software solution that helps IT professionals manage and automate the key operations for their business. It integrates service desk, time and expense tracking, project management, contract management, as well as opportunity management,, billing, and reporting; plus it integrates seamlessly with MS Outlook, QuickBooks, and Remote Monitoring & Management (RMM) applications. Autotask is the 2007 CODiE Award winner for the Best Professional Services Solution (IT Services) and was a finalist in e-Week's 2006 Channel Product of the Year in Software as a Service (SaaS) category. For more information on Autotask, please visit www.autotask.com or call 518-720-3500.
About Kaseya
Kaseya is a global provider of IT automation software for IT Solution Providers and Public and Private Sector IT organizations. Kaseya’s IT Automation Framework allows IT Professionals to proactively monitor, manage and maintain distributed IT infrastructure remotely, easily and efficiently with one integrated Web based platform. For a free 30 day trial of the Kaseya solution, please visit http://www.kaseya.com/download.aspx
Contact: Heather Lowles
Kaseya
heather.lowles@kaseya.com+1 (415) 694-5700, ext. 4819
