Kaseya Enables Rapid Business Growth for Ambitious Managed Service Provider
Safe Systems Uses Managed Services Solution to Scale Services Nationwide, Grow 25 Percent per Year
ST. HELIER, JERSEY, September 23, 2008—Kaseya, a global provider of information technology (IT) automation software for IT solution providers and public and private sector IT organizations announced today that Safe Systems, Inc. has deployed Kaseya’s managed services solution to help it expand from a regional network integrator that focuses on community banks to a managed service provider (MSP) with national reach. In six months since deploying the Kaseya solution, Safe Systems has more than doubled the number of customer systems it manages—from 3,000 in February 2008 to more than 6,000 in August—putting the company on pace to eclipse its goal of 15,000 systems nationwide by March 2009.
“With Kaseya, we are now able to scale our services mush more easily, allowing us to implement an intelligent and pragmatic migration strategy that moves existing break-fix customers and new customers from around the country to the MSP model in a phased roll-out with minimal interruption to day-to-day operations or customer service,” said Curt Frierson, executive vice president of technology and education, Safe Systems. “And we’ve managed this growth without adding staff and while eliminating inefficiencies.”
Safe Systems’ previous appliance-based IT management solution was not able to scale quickly or non-disruptively in order to meet the company’s aggressive growth goals. When Safe Systems tried to scale past 3,000 clients—well short of its goal—the software started to break down, slowing to a crawl or completely crashing at the most inopportune times. In addition, the vendor’s pricing structure kept changing, preventing Safe Systems from setting a consistent monthly flat fee for its customers—a necessity when migrating to an MSP business model.
After months of troubleshooting, Safe Systems deployed Kaseya’s
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