But it’s much more than remote control! Now you don’t need to take control to be in control! With Kaseya’s fully integrated, home-grown remote access technology, using only a Web browser, IT Professionals can quickly, securely and non intrusively access and manage computers from anywhere. With Kaseya, you have the tools, flexibility and information you need to resolve issues without hindering the productivity of the users.

Live Connect is built to help you resolve an issue without taking remote control and interrupting the user from doing their job. Begin leveraging technology to do more remotely and quickly resolve issues no matter where you are.

Not sure if the remote system is being used? Live Connect provides a thumbnail view of the desktop so you always know what is going on. Need to transfer a file to a remote computer? Browse the remote system effortlessly and transfer files just like a networked drive.

Resolve registry issues in minutes - easily, remotely and without interruption using the remote registry access built into Live Connect.

Secure chat lets you communicate directly to the remote machine as you work, with no additional applications or plugins to install.

With Command Line Access, invisibly run an executable, troubleshoot an issue or launch a script as if you were in front of the machine... without disturbing the user.

Live Connect is an integral part of the Kaseya IT Automation Framework. The core sets of functions performed by the Kaseya framework are: deployment, configuration, execution, update, logging, reporting, monitoring and remediation. These functions are part of the core tasks an IT professional performs on a daily basis.

The agent-based architecture of Kaseya adds greater value than domain-bound technology. Domain-based and so-called agent-less technologies are useful in a single network where all resources are directly visible on the corporate LAN/WAN. Kaseya's technology is lightweight and forms its own, completely secure TCP connection with the server; without the need for address management, implementation of port mapping schemes at each site or the establishment of cumbersome VPNs.

IT automation is the key for transitioning from a reactive environment to a proactive, results based IT service delivery model. Kaseya provides unparalleled automation of periodic IT tasks required to manage and maintain systems and devices.

With the automation capabilities of Kaseya's IT Framework, so much more than just user initiated maintenance is possible. Imagine putting the diagnostic powers in the hands of users through simple scripts.

When they have an issue, rather than just log the issue and wait for a response, you, the IT professional can build scripts and make them available to the end user through Live Connect. These scripts can gather information, and run checks right at the moment of the issue being reported; automatically! Then as you and your support team work through tickets, you will have better data or even see that the issue has been resolved with minimal effort. This is the power of automation.